Refund policy

We want you to be happy with your order. If something is not right, here is how returns and refunds work.

Returns

You can request a return within 30 days of delivery. Items should be unworn, unwashed and in their original condition with any tags attached.

To start a return, email support@neysifad.com with your order number and a short note about the issue. We reply within 1 business day.

Refunds

Once your return is approved, refunds are issued to the original payment method within 5-7 business days. Depending on your bank, it can take a few extra days to appear on your statement.

Size and fit issues

Because return shipping is expensive, for fit issues and other low-value claims we often refund or replace the item without asking you to ship it back. Just send us a photo and your order number and we will take care of it.

Damaged or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. We will replace it or refund you in full — you do not need to pay return shipping.